Terms and Conditions

Last updated: JANUARY 2026

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These Terms and Conditions ("Terms") govern the use of our website and the purchase of products from Auto Parts-Online ("we," "our," or "us"). By accessing our website and placing an order, you agree to these Terms.

 

1. Payments

• We accept card payments and electronic transfers.

• A 5.61% surcharge will be added to the total amount for card payments only.

• Orders will only be processed once payment has been received in full.

 

2. Shipping & Delivery

• Orders are shipped via third-party couriers - Fastway Couriers

• While we aim to deliver promptly, we cannot guarantee delivery dates due to external factors.

• Customers must ensure their delivery address and contact details are correct.

• Customers are required to inspect goods before the courier leaves. Any issues must be reported immediately (see Section 4: Reporting an Issue).

 

3. Returns & Refunds

• Returns are accepted within 5 working days of delivery.

• Returns requested after this period will not be accepted.

• Returned goods must be in their original packaging, unused, and in resalable condition.

• For incorrect orders placed, a 10% handling fee will apply.

• Refunds will be processed once goods are received and inspected.

• The 5.61% card surcharge is non-refundable.

 

4. Reporting an Issue

 

If there is a problem with your order:

1. Inspect goods before the courier leaves.

2. Notify us immediately via WhatsApp at (+27) 063 579 0832.

3. Include your order number and a photo of the goods.

 

5. Liability

• We are not responsible for delays caused by couriers, traffic, weather, or other external factors.

• We are not liable for damages arising from incorrect installation or misuse of parts.

• Our liability is limited strictly to the value of the purchased goods.

 

6. Intellectual Property

• All content on this website, including text, images, and branding, is the property of Auto Parts-Online and may not be copied or reproduced without permission.

 

7. Governing Law

• These Terms are governed by the laws of South Africa.

• Any disputes will be subject to the jurisdiction of the courts of Cape Town/South Africa.

 

Returns Policy

 

At Auto Parts-Online, we want you to be satisfied with your purchase.

• Returns are accepted within 5 working days of delivery.

• Returns requested after this period will not be accepted.

• Goods must be in original packaging, unused, and resalable.

• A 10% handling fee applies to incorrect orders.

• All issues must be reported immediately via WhatsApp (+27) 063 579 0832, with your order number and a photo of the goods.

• Refunds are processed once returned goods are inspected.

• The 5.61% card surcharge is non-refundable.

 

✅ Tip: Always confirm the auto part number before placing an order. Auto Parts-Online is available to correctly match your part/s

 

Shipping Policy

• Orders are shipped via third-party couriers- Fastway Couriers

• Delivery times are estimates only — we cannot guarantee specific dates.

• Customers must inspect goods before the courier leaves.

• Any issues must be reported immediately via WhatsApp (+27) 063 579 0832 with your order number and a photo.

• Shipping costs are calculated at checkout.

• If an incorrect delivery address is provided, the customer will be responsible for re-delivery costs.

• For international orders (if applicable), customers are responsible for duties, taxes, and import fees.